Refund & exchange
Refund & Exchanges Policy
As for Refund & Exchanges and Cancellations
In addition to this policy, please note that each country has its own laws policy about refund & exchanges and cancellations. Please study and check that matter with yourself for the laws of your own country.
●Refunds and exchanges
Basically refund & exchange will be determined due to agreement between both seller and buyer. Buyer may request to seller for refund and exchange the items.
- The item received by buyer is completely different from it what was ordered (e.g. wrong size, color and material etc.).
- The item received by buyer was apparently damaged or defected and agree to the seller.
- If the seller has accepted a refund & exchange in advance in accordance to specific refund & exchange policy.
Please be noted that buyers with a legitimate reason for returning the goods must contact the seller for it’s of authorization within 7 days after receiving of the item.
Basically, both seller and buyer agree to cancel the order
If sellers are unable to complete a business transaction, you should inform the buyer immediately and cancel the transaction.
You may cancel a transaction under the following situations:
①Buyers did not pay even seller request it within a certain period.
②If the buyer request seller to make a cancellation for the order.
③Both a seller and a buyer agree to cancel the transaction prior to shipment.